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Trash and Recycling - FAQ's

CITY OF WILLOUGHBY HILLS

 

FREQUENTLY ASKED QUESTIONS REGARDING THE NEW 
CITY-WIDE RUBBISH & RECYCLE PROGRAM

 

  1. Who is the official rubbish hauler in the City?

Republic Services Company.  They can be reached at 1-800-968-7789.

      2.    What are the acceptable types of items that can be put into the curbside recycling bin?

The items that can be put into the recycle bin are:  newspapers, magazines, cereal boxes, glass bottles and jars, aluminum and steel cans, chipboard, corrugated cardboard, and # 1 through #5 and #7 plastics.  

      3.    How are items that are not included in the recycling program to be disposed of?

The items that are not included in the recycling program (such as tires, batteries, large car parts) may be disposed of at the Lake County Solid Waste District,2039 Blase-Nemeth Road in  Painesville.  Call 440-350-2644 for hours and pricing or visit the Lake County Solid Waste Disposal website for additional information.   

      4.    Are the prices that are listed on the city's website* the actual prices, or are there fees and taxes to be added to them?

The prices listed are the actual prices.  No taxes or additional fees will be added to your quarterly statement. 
Click here for the Trash section of website

     5.    What happens if I will be away from home for a period of time?

If you are away for an extended period of time, call Republic’s Customer Service Department at 1-800-968-7789 and they will put a hold on your account for pickup and billing purposes.  Upon your return, call Customer Service to re-start your service.   

     6.    Will residential collection be delayed due to holidays?

 Yes, collection may be delayed after Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day & New Year's Day.

     7.    Can we dispose of yard waste (leaves, branches) in the recycling or trash bins? 

Yard waste may not be disposed of in the garbage or recycle bins.  Branches (cut in 4’ lengths and bundled) may be placed outside your garbage bin for pickup.  Leaves and branches may be taken to Green Vision or JTO, Inc. 

     Greenvision Compost Facility
     1291 E. 289th Street
     Wickliffe, Ohio 44092
     (440) 943-4322
     Hours:  M - F 7:00am to 3:30pm     

     JTO, Inc.
     6011 Heisley Road
     Mentor, OH  44060
     (440) 352-1900
     Hours:  M - F  8:00am to 5:00pm
     Call for Prices
     2nd Saturday of the month (April through October) is FREE DUMP DAY

     8.    Where and how is yard waste supposed to be disposed of?

We have no provisions to dispose of yard waste other than that listed in Item #7 (above).  You can compost leave clippings back into your lawn.   

     9.    Are there smaller bins available?

The only sizes available are: trash (96 gallon- 28”X32”X42”), and recycling (55 gallon - 26"X26"X42").
 

     10.   What are the hours in which I should place the bin by the curb?

Bins should be placed at the edge of your property by 7:00 am on your pickup day (no earlier than 5:00 p.m. on the day before collection) and should be removed no later than twelve hours after collection.

     11.    Are both bins (trash and recycling) supposed to be put out every week? 

Trash is picked up weekly and recycling is picked up every other week, but pickup of both is on the same day. 

     12.    What happens if the pickup day falls either on a Holiday, or the day after? 

If your pickup day falls on a Holiday, service will be provided on the next week day.   

     13.    Are the items that are left out for recycling actually recycled?

All recycle items are taken to Republic Services main processing center where they are entirely recycled.   

     14.    Is there an overfill policy?  What if I cannot fit everything to be disposed into the bins?

If you are unable to fit everything in your bin, you may place a regular garbage bag next to the bin.  If this becomes a regular practice, you might consider contacting Republic’s Customer Service Department for an additional bin at the price of an additional $4.00 per month. 

     15.    Will the City continue the heavy trash pickup program in the Fall?

Since the Standard Plan and Senior Plan include bulk item pickup weekly, the City will no longer offer the “once a year heavy trash pickup.”  The recycle bins currently behind City Hall will also be eliminated.  However, the green and yellow Abitibi bins will remain for newspaper and phone book collection. Proceeds from these bins benefit our seniors’ WHISPER Program.   

     16.    Do I need to call in to leave a heavy trash item out for pickup?

There is no need to phone ahead if there is a large item to pickup, unless you are a bag customer whereby you will be charged for that item.

     17.    Will the City continue the leaf pickup program in the Fall?

The City will continue the fall leaf pickup providing City funds are available for this program.   

     18.    Will the City continue the branch and lawn waste pickup program in the Spring?

There is no formal branch and lawn waste pickup in the spring.  The City had done this on one occasion following a heavy storm that left many residents with the need for this type of pickup.  

     19.    How can I dispose of hazardous items, such as paint, car batteries, and tires?

Hazardous items may be disposed of at the Lake County Solid Waste District. They can be reached at 440-350-2644.

     20.    Why did the City restrict this new program to only one vendor?

The City has negotiated a five-year contract with Republic Services, with the option to renew for an additional five years..  They presented the best bid for the requested services for our residents.  We were able to secure the pricing based on the number of residents who would be participating in the program.  Further, the wear and tear of our streets is reduced since there is only one authorized rubbish hauler serving the area.

     21.    Can I still dispose of recycling materials in the bins behind City Hall? 

Because of the new curbside program, the glass and plastic recycling bins behind City Hall have been eliminated.  However, our Fire Department still collects aluminum cans to benefit burned children (the collection bin is located behind the fire department parking lot, opposite City Hall) and the green and yellow Abitibi bins will remain in the rear lot of City Hall and the upper lot of the Community Center for newspapers and phone books.  The proceeds from these bins benefit our Seniors’ WHISPER program.

     22.    Will the billing on the new program be handled by the City?

All billing will be handled directly by Republic Services.   

     23.    Does the Lake County Solid Waste District still have programs for disposal of items not included in the City’s program?

The Lake County Solid Waste Districts has a variety of programs for disposal of items not included in the City’s program.  Visit the Lake County Solid Waste Disposal website for a complete list and contact information.

   24.  How can I dispose of my Christmas Tree?

You may bring your Christmas Tree to the Recycling location at the Metropark’s Gullybrook Park on River Road (just a little south of the Ridge Road intersection)

 


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