Emergency Dispatch Center – The Dispatch Unit is the hub of all communications at the Willoughby Hills Police Department and the dispatchers are the first level of contact in emergency and non-emergency situations. This unit is responsible for answering, processing and prioritizing all incoming phone calls and calls for service for Willoughby Hills Police and Fire Departments, as well as the Waite Hills Police Department. These eight civilian employees obtain and relay, through radio communications and our state-of-the-art computer-aided dispatch system, all information needed for the correct emergency responders to properly prepare for and respond to calls for police, fire, or emergency medical services. In addition to these priority operations, dispatchers also handle a number of administrative functions and duties that support the overall service mission of the police department.
Patrol - This unit is the most prominent unit and is considered the backbone of the Police Department. The primary responsibilities of the Patrol Unit include preventative patrols, traffic management, enforcement of federal, state and local laws, response to calls for police service to include initial reporting of vehicle accidents and burglaries, and positive community relations.
K-9 - The Canine Unit consists of police canine handlers and their highly trained police dogs. They are utilized for search and tracking operations, finding missing persons, drug detection, building searches and, occasionally, the control of aggressive or unruly persons or parties. Due to its highly specialized capability, this unit is occasionally called upon to provide support and assistance to other local jurisdictions, as well.
Detective Bureau - This unit conducts in-depth investigations of crimes and crime scenes to determine the components of the crime, including the fundamental questions; who, what, when, where, why, and how. They are specially trained in the collection and processing of evidence at crime scenes, including crime scene photography, collection of trace evidence, fingerprints, and footwear impressions for comparison and identification.
E.R.T. - The Western Lake County Emergency Response Team is comprised of W.H.P.D. officers and others from Western Lake County Police Departments. Officers serve on this team to provide a professional and coordinated response to critical incidents in our area. These types of incidents are complex and diverse, such as hostage/crisis negotiations, barricaded subject situations, high-risk search and arrest warrant service, terrorist incidents, and security operations. Team members routinely train in specialized firearms and equipment, less than lethal options, building entry to include explosive breaching, building clearing procedures, active shooter training, and sniper and counter sniper operations. The team also includes a Tactical Medic from the Willoughby Hills Fire Department who is able to provide immediate emergency medical services at critical incident scenes.